Refund and Returns Policy

At Leeds On Tour (“we”, “us”, or “our”), we want you to be happy with your purchase. If you need to return an item, please read our policy below.

Returns

You have 14 days from the date you receive your order to request a return, in accordance with UK distance selling regulations.

To start a return, please contact us by:

Please do not send items back without contacting us first, as we will provide you with the correct return instructions.

Change of Mind Returns

If you wish to return an item because you have changed your mind:

  • You must notify us within 14 days of receiving your order.
  • We will provide you with the return address and instructions.
  • The item must be unused, in its original condition, and returned with any original packaging where possible.
  • Unless otherwise agreed, the customer is responsible for the cost of returning the item.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us as soon as possible with your order number and, where possible, photographs of the damage.

Once we’ve reviewed your claim, we will provide a prepaid return label and arrange a replacement or full refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.

Non-Returnable Items

We reserve the right to refuse returns where items have been used, damaged after delivery, or are not returned in a resaleable condition, unless they are faulty or not as described.

Contact Us

If you have any questions about our Refunds & Returns Policy, please contact us:

Email: info@leedsontour.com

Website: https://leedsontour.com